Our policies

Book online at any hour, or call. The first visit and the six-visit series take a deposit to hold your time; it goes toward your service. Anna confirms by email or text, whichever you choose.

Please give 24 hours' notice to cancel or move a visit. A visit moved in time keeps its place in the series. Arriving late may shorten your visit, because the time after yours is held for someone else.

If you miss a visit without telling us, the deposit is kept. Anna is glad to rebook you, and she'll ask for a deposit again on the next visit.

Kaolin sees adults. A client under 18 comes with a parent or guardian, who signs the booking and stays for the consultation. The room is small and private, so a companion waits in the hall.

Anna tries a new product on a small area first and waits before using it on your whole face. Tell her about sensitivities and allergies at booking, on the booking page. Reactions can happen with any skin product; if one does, tell Anna and she'll change the plan.

If a visit didn't go the way you expected, tell us within a week and we'll look at it together. Anna adjusts the plan at your next visit.

Tips are welcome and never expected. You can add one when you pay.